Shipping policy
Shipping Policy
Every Pūraka order is packed with care and dispatched promptly. Here's everything you need to know about delivery.
Processing time
Orders are processed and dispatched within 1–3 working days of payment being confirmed. You'll receive an email confirmation once your order is on its way.
UK delivery
We ship across the United Kingdom via Royal Mail. All orders are sent on a tracked service, so you can follow your parcel from dispatch to your doorstep.
- Royal Mail Tracked 48 — Standard — Delivery aim 2–3 working days
- Royal Mail Tracked 24 — Express — Delivery aim next working day
Delivery costs are calculated at checkout based on your order weight and chosen service.
International delivery
We currently ship to selected international destinations via Royal Mail. Delivery times and costs vary by location and will be displayed at checkout. Please note that international orders may be subject to customs charges or import duties, which are the responsibility of the customer.
Tracking your order
All orders are sent on a tracked service. You'll receive a tracking number by email once your order has been dispatched.
Delays
Whilst we do our best to meet the above timeframes, occasional delays may occur due to high demand, carrier issues, or circumstances beyond our control. If your order hasn't arrived within 10 working days of dispatch, please contact us, and we'll look into it straight away.
Lost or missing orders
If your order appears to be lost in transit, please get in touch at hello@purakaskincare.com and we'll work with Royal Mail to resolve it as quickly as possible.
Packaging
All Pūraka products are shipped in packaging that reflects our commitment to sustainability. We use minimal, recyclable materials wherever possible.
Contact
For any questions about your delivery, please email us at hello@purakaskincare.com — we'll get back to you personally.
